Refund policy

Shipping Policy

Where we ship
We currently ship to the following European countries: Austria, Belgium, Bulgaria, Czech Republic, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, and Spain.

We do not ship outside Europe at this time.

Free shipping
We offer free standard shipping on all orders over €150.

Processing and delivery
Orders are processed and dispatched within 1–3 business days. Delivery typically takes 3–5 business days depending on your location. You will receive a tracking number from GLS once your order has shipped.

Order confirmation
After placing your order you will receive a confirmation email with your order number and invoice. If it doesn't arrive within a few minutes, check your spam folder. If it's still not there, contact us at info@mycowellbeing.com and we will check your order status.

Delayed orders
Use the tracking link in your confirmation email to check the status of your delivery. If something seems off or your order is significantly delayed, reach out at info@mycowellbeing.com and we will investigate.

Discreet packaging
Your privacy matters to us. All orders are shipped in plain, unbranded packaging with no reference to the contents on the outside.

Damaged orders
Please inspect your order upon delivery. If anything arrives damaged or incorrect, contact us immediately at info@mycowellbeing.com with your order number and a photo. We will resolve it promptly.

Your right to withdraw
If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving a reason. The withdrawal period expires 14 days after the day on which you (or a third party you nominate) take physical possession of the goods.

To exercise this right, you can cancel or return eligible items directly from your account, or contact us at info@mycowellbeing.com with a clear statement of your decision to withdraw. You may use the model withdrawal form, but it is not required.

How to cancel or return
You can manage cancellations and returns from your account at any time. Orders can be cancelled until they have been fulfilled. After fulfilment, eligible items can be returned within the 14-day window.

What can be returned

• Extracts can be returned within 14 days, provided the seal/lid is unopened and unbroken.
• Truffles are non-returnable. Due to their perishable, freshness-sensitive nature, they are exempt from the right of withdrawal under EU law once delivered. This exemption applies to goods liable to deteriorate or expire quickly.

Refunds
Once we receive and inspect your returned item, we will refund you within 14 days using the same payment method you used for the order. We may withhold the refund until we have received the goods back.

Return shipping
The customer is responsible for covering the return shipping fees.

Questions?
info@mycowellbeing.com